Testimonials
We take pride in our excellent customer service. Here is a selection from the feedback we have recieved from satisfied customers
Client Profile & Objective:
The Royal Garden Hotel is a luxury venue, situated next to Kensington Gardens, within easy walking distance of Knightsbridge. Its fabulous location is not the only reason why regular guests come back time and time again – many of the staff have been at the Royal Garden for years, bringing experience and warmth to everything they do. Investment in staff development is one of the many secrets of the Royal Garden’s success. Toojays has been involved in this through the delivery of Leadership Skills training and Mentoring.
Testimonial:
We’ve always found Toojays to be incredibly flexible in their approach, often working around our needs and allowing for the fact that things are often required on a very ‘last minute’ basis. Lee Martin (Toojays’ Managing Director) has a great understanding of the sector in which we operate, which is absolutely invaluable. We’ve been working with Toojays to develop the Leadership Skills of key staff members, complementing this with Mentoring where appropriate. Toojays’ very ‘down to earth’ approach is like a breath of fresh air, as is the company’s exceptional ability to relate to people at very different levels. The team demonstrates great professionalism in the way training is delivered and we’ve seen some really positive results following their involvement with our staff. The after sales service is also second to none – I know that I can pick up the ‘phone if I need to discuss something following an event, without being exposed to the hard sell. I’ve been so impressed with what the team has helped us to achieve that I’ve already recommended Toojays to various other hotels. Take it from me; if you work with Toojays, you’ll get five-star service!
Zoe Hiscoke, Human Resources Manager, Royal Garden Hotel
Client Profile & Objective:
Veterinary Business Development is the UK's leading veterinary communications company, producing the weekly journal, Veterinary Times and distributing a range of technical reference publications. Veterinary Business Development commissioned Toojays to co-ordinate a staff survey, a series of strategy meetings and training sessions to maximise the company’s potential.
Testimonial:
We have worked with Toojays on a variety of projects and on every occasion, without exception, the outcomes have far exceeded all of our expectations. When undertaking our staff survey, Toojays ensured that everyone understood the entire process, from start to finish, so that we got as much out of it as possible. Toojays’ involvement enabled Managers to really engage with the process, which meant that employees really felt that their voices were being heard. We’ve invited Lee Martin (Toojays’ Managing Director) to speak at a major industry event that we’re organising at the ICC. Following this Management Symposium, the Toojays team have agreed to facilitate at a series Management Workshops. Lee’s expert advice and guidance in co-ordinating these events have been invaluable. In short, I’d say that whenever we work with Toojays, we know that we’re in safe hands.
Jo Woods, Commercial Director, Veterinary Business Development
Client Profile & Objective:
HMD Kontro is a division of the Sundyne Corporation. The company manufactures process pumps for industrial applications and serves industries worldwide, which work in a variety of extremely hostile environments.
I chose to use Toojays’ training materials because when working with Lee Martin (Toojays’ Managing Director) on a Management Development Programme, it became clear that we share a very similar approach to HR.
Client Profile & Objective:
Suffolk Probation Area works with offenders throughout the county, to reduce re-offending and thereby protect the public. In 2006, the whole of the National Probation Service was required to undergo Job Evaluation, in order to ensure consistency. Suffolk Probation Area commissioned Toojays to co-ordinate various aspects of this process on their behalf.
Testimonial:
We initially approached Toojays to perform the Job Analysis element of our Job Evaluation process, as we felt that the company’s expertise would help us to complete the procedure more effectively, within the time and budget constraints we were facing. We also engaged Toojays in the preparatory work, to devise and run workshops for Managers, in order to review and update all our job descriptions in readiness for Job Evaluation.
Toojays’ approach to the workshops was exceptionally thorough. Before embarking upon any aspect of the work, the team showed a genuine commitment to good preparation, making sure that they understood the needs and concerns of our staff members. As a direct result of a recommendation from Suffolk Probation Area, Toojays was commissioned to deliver Job Analysis training on a regional basis to all six Probation Areas that make up the Eastern Region. This was to supplement training provided by the National Probation Directorate and was very well received.
Throughout Toojays’ involvement in Job Evaluation with Suffolk Probation Area, the flow of communication remained open and immediate. Overall, Toojays’ contribution to the process was very successful – we’ve already recommended their services to other areas of the Probation Service and would certainly use them again ourselves.
In fact, we were so pleased with Toojays’ approach that we invited the team to lead three of the seven workshops at our Staff Conference in 2006. These workshops were very well planned and delivered, exploring areas of particular importance to our staff; time management, team-building and relaxation techniques. The workshops had very clear aims, delivered the outcomes specified and were very well received by everyone who attended.
We were impressed by the excellent preparation and level of communication Lee (Lee Martin, Toojays’ Managing Director) maintained both before and after the event; his personal attention to detail, attendance and genuine commitment to the success of the day was tremendously encouraging.
It’s fair to say that Toojays went to great lengths to enable us to achieve our objectives.
Client Profile & Objective:
Peterborough-based CCM Associates is a quantity surveying and commercial management business, providing a range of professional services for the construction industry in the
Testimonial:
CCM Associates has benefited from Toojays’ expertise in HR consultancy and recruitment. The company’s approach was well ordered and methodical; they researched our situation and explored our objectives for the future, before proposing new strategies for us to embark upon.
Toojays’ assessment of our needs was very carefully considered and the team came up with some thoughtful and challenging options for us to take forward.
Andrew Morley, Managing Director, CCM Associates
Client Profile & Objective:
Ideal Shopping Direct operates a television home shopping network, reaching more than 18 million households throughout the UK. The company is going from strength to strength, enjoying a level of success, which is in no small part due to its genuine commitment to staff development.
Toojays has been working with Ideal Shopping Direct since 2003, delivering training programmes, team building activities, corporate events and executive coaching to ensure the workforce continues to feel valued and motivated.
Testimonial:
Toojays has a tremendous knack of being able to get right ‘under the skin’ of an organisation; the team know exactly how the different departments within Ideal Shopping Direct operate and tailor the nature of their training activities accordingly.
The company’s proactive, step-by-step approach works fantastically for us – they create and deliver genuinely bespoke programmes, which are specifically designed to fit in with our long-term operational objectives.
The continuity and personal service offered by Toojays is very impressive. Lee Martin (Toojays’ Managing Director) maintains regular contact between training activities, to check on our progress. As well as being a great sounding board, Lee is always willing to offer advice. In fact, it’s almost as if Toojays is an extension of our team; their understanding of our requirements goes far beyond what you could ever qualify through a brief.
Toojays shows a huge amount of loyalty to us as a client and has a real sense of the whole company, in terms of the ‘softer’ issues – the ‘human’ side of things. The team demonstrates a great ability to relate well to people at all levels, both at the grass roots of the organisation and in Senior Management positions.
When Toojays began working with Ideal Shopping Direct 4 years ago, some very important seeds were sown: staff now have an expectation for high quality, ongoing training and development, which coincidentally enough, is exactly what Toojays delivers!
We would wholeheartedly recommend Toojays to other companies, looking for a highly integrated approach to their training and development needs.
Joe Stewart, Training & Development Manager, Ideal Shopping Direct
Other Clients include:
