This workbook is aimed at all those who are interested in improving their people skills. This will include improving relationships with others, increasing rapport and being able to influence and work better with others.

Aims - This workbook is aimed at those who are interested in improving their people skills. This will include improving relationships with others, increasing rapport and being able to influence and work better with others.

Content - This workbook covers the following topics:

• Your behaviours - what are the associated behaviours that are needed to be able to manage the emotions, motivations and behaviours of yourself and others, both in the workplace and socially?
• The different communication skills that form your interpersonal skills
• How you need to understand other people's behaviours to improve your interpersonal skills

Outcomes - By using this workbook, you will be able to:

• Define the term "interpersonal skills"
• Recognise the benefits of improving your interpersonal skills
• Identify your own personal style of communicating and be able to adapt it
• Identify and implement improvements in listening and questioning skills, rapport building, using empathy and assertiveness skills
• Identify how to manage conflict effectively

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• Price £ 35.00 (Inc VAT)