The Workbook is aimed at all those who have to communicate as a part of their job role.

Aims - The Workbook is aimed at all those who have to communicate as a part of their job role. This may include;

• Dealing with colleagues
• People from other departments internally
• External contacts i.e. suppliers, customers etc

Content- The workbook covers the following topics

• Communication skills

-Questioning techniques

-Active listening

-Assertiveness

• Building Rapport
• Body language – face to face / over the telephone
• General rules of giving and receiving feedback

Outcomes- On completion of this workbook you will be able to understand

• and define what communication is
• the different questioning techniques
• the core principles of active listening
• what makes up rapport
• and recognise, assertion, aggression and passiveness in yourself
• the general rules of giving and receiving feedback
• and apply the above skills to your own job role

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• Price £ 35.00 (Inc VAT)