This workbook is aimed at those involved in the development others to increase performance. This workbook will equip staff with the tools and knowledge to develop staff to their full potential.

Aims - This workbook is aimed at those involved in the development others to increase performance. This workbook will equip staff with the tools and knowledge to develop staff to their full potential.

Content - The workbook covers the following topics:

• Coaching behaviours – what are the associated behaviours that are needed to be an effective coach.
• The Process of coaching – how do you coach someone?
• Communication in coaching – what are the key communication skills needed in coaching.

Outcomes - By using this workbook you will be able to:

• Define the term coaching
• Recognize the benefits of coaching
• Briefly describe the key principles of the coaching process
• Identify behavioural skills needed for effective coaching
• Differentiate between constructive feedback and destructive criticism
• Demonstrate coaching skills

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