This workbook is aimed at all those who have a responsibility to improve the performance of others as part of their job role.

Aims - This workbook is aimed at all those who have a responsibility to improve the performance of others as part of their job role. This may include:

• Understanding performance targets
• Acquiring the knowledge, skills and confidence to implement a performance management structure
• Understanding and conducting Appraisal reviews

Content - This workbook covers the following topics: 

• Purpose and Benefits of Performance Management
• Stages in the Performance Appraisal Cycle
• Agreeing objectives
• Skills involved in Appraisal meetings
• Handling difficult situations
   

Outcomes - By using this workbook, you will be able to: 

• Identify the purpose and benefits of performance management and continuous assessment
• Identify the key stages involved
• Understand the benefits and be able to write SMART objectives
• Use appropriate skills and techniques to ensure Appraisals and 1:2:1s are carried out effectively
• Handle difficult situations during an appraisal meeting
• Implement and maintain a successful performance management process

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