This workbook is aimed at all those who have a responsibility to improve the performance of others as part of their job role.

Aims - This workbook is aimed at all those who have a responsibility to improve the performance of others as part of their job role. This may include:

• Understanding performance targets
• Acquiring the knowledge, skills and confidence to implement a performance management structure
• Understanding and conducting Appraisal reviews

Content - The workbook covers the following topics

• Purpose and Benefits of Performance Management

• Stages in the Performance Appraisal Cycle

• Agreeing objectives

• Skills involved in Appraisal meetings

• Handling difficult situations

Outcomes – By using this workbook you will be able to :

• Identify the purpose and benefits of performance management and continuous assessment

• Identify the key stages involved

• Understand the benefits and be able to write SMART objectives

• Use appropriate skills and techniques to ensure Appraisals and 1:2:1’s are carried out effectively

• Handle difficult situations during an appraisal meeting

• Implement and maintain a successful performance management process

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