This week I have given my first training. To give a bit more context, I am now working in a field research project, and I am managing a quality checking team.
The team is responsible to call back the places to ensure the quality of the collected data.
So I trained them extensively to understand what the project is about, what is asked in the questionnaire, and what their task is. I made sure to explain to them why each question is important, and how they can deliver the best quality. We also role played the calls, so they could give it a try. I then gave them feedback, so they could understand how to improve.
I will manage them during 2 weeks, and then next year train other teams for the same job.
I am also responsible for another type of training, the "train the trainer" type. This is for the field teams, where we only train the team supervisors who then train their own teams. For this training I actually got some help from a professional trainer, which was great.
I am now very eager to see if the training was good for my team, and how I can coach them to deliver the best work possible.
If you have any tips, it would be great!
Thanks and looking forward to exchange ideas on training :)