The Reality Gap - A managers failing Featured
Interesting article here from The Telegraph with the alarming title that "1 in 4 managers don't know how bad they are"
Is this the real 'Reality'?
Why is there no honest feedback being given to them? By their staff, their colleagues...their manager? Or even their customers!
The natural inclination is to jump on them and their poor ability. However, you have to question the effectiveness of the performance management process their organisations have in place.
Why has their performance not been addressed?
Does the Performance Management process allow for 360 or 180 feedback? How else will they become aware of their shortcomings?
Even if there is a 'process' for feedback to be given....does the 'culture' allow for it to be given freely...without fear of consequences or repercussions?
The answer is not always as straight forward as looking to blame the managers shortcomings.
Increasing awareness of personal style, impact and effectiveness is key and there are lots of tools out there to do this with.
But also looking at the organisational culture, the performance management process and the motivations of staff is also critical.
Tags: Constructive Feedback, 360 feedback, L&D, Bad boss, management, Leadership, HR, Performance Appraisal