We recently had an interesting conversation with a client regarding their new performance management process.
Asked why they let their managers go through the process of recording performance evidence and end of year appraisal discussion, but not to allocate a rating, they replied "basically we don't trust them to be honest and accurate! They tend to avoid confrontation and as a result the ratings are often not correct"
Surprisingly this fear of addressing poor performance is something that we have come across in other organisations.
So why does it occur? Human nature? Not understanding due process? Confused by discipline policy?
Well it could be argued that all of the above come into play. However, this interesting article from Personnel today indicates that breaching code of practice is common place and could be a factor.
How do you...
How do you or your organisation avoid the Fear of Conflict?
Knowing the policy and procedures is one thing, but its more about having the confidence to apply it.
Interested to know how?
Probably the worst thing a manager can do to their own credibility and reputation is to allow poor performance to continue unchecked.
Tags: Conflict Management, conflict, fear, Performance Appraisal, Performance Management, HR, management, Leadership, training