Just a thought...but wondering what training is being given to recruiters and recruitment agency staff? 

Appreciate that a lot of these individuals work on commission and the pressure of placments and the market is great, however are they aware of the impact they have on the motivation of their candidates and applicants?

Recent horror stories include the recruitment consultant who rang back an applicant and left a voice message, at speed, that said "Sorry but you didn't get it (the job) - do contact us at XXXX (name deleted!) as we must have something for you!"

Could this message be anymore cold and disheatening?! What's next a simple text message saying "Declined!"

Training is unfortunately viewed by many as an expense. The reality is that it is an essential for any service industry. 

Particularly in these times when client relationship should be key as its a factor for ongoing business. If the candidate goes on to be a future HR director requiring the services of a Recruitment agency...are they likely to use the same company they experienced that service from? 

Unlikely.

Perhaps the recruitment industry needs to look at the level of empathy it demonstrates...or run the risk of becoming the next Estate agency or Bankers on the public radar.