The Contact Manager acts as your single point of contact in the relationship with us; streamlining communication, and taking the worry and hassle out of training provision for you.

Key roles they will perform include:

Administration

• Conducting, coordinating and presenting TNA information
• Issue course overviews and joining instructions to delegates
• Collate delegate information and evaluation forms
• Produce attendance records and report on man-days spent training

Analysis

• Produce post course evaluation summary reports
• Produce ROI data and analysis
• Quarterly reporting on attendance, objectives, training delivered and any other key data required

Alignment

• Ensuring training procedure matches organizations’ HR practice and policies
• Educating managers of the importance of pre and post course meetings with delegates to establish learning requirements and outputs
• Ensure links to Personal Development Plans
• Ensure links to company’s values and competencies

In consultation with you, we can arrange for our facilitation team of expert trainers to deliver staff development workshops, in-house, from our range of management and supervision courses.

The programmes cater for group sizes of up to ten people per course, are interactive, engaging and fun.

Ultimately though, they focus on ensuring tangible learning is gained and applied back within the business.

The pricing structure assumes that two courses are run each month. Additional courses can be run and bespoke courses can be designed and delivered at additional cost.

Our Personal Development Workbooks provide a comprehensive alternative to workshop attendance, as well as serving as a course refresher.

Each workbook is in PDF format, reader friendly and interactive. They cover core subject matter and theory, as well as allowing for practical tips and hints and exercises to embed the learning.

Our licence agreement gives you:

• Access to our range of 30 titles available on your own intranet.
• Unlimited downloads and unlimited printing of the workbooks with the 12 month licence agreement enables you to view them anyway and anywhere you like.

For any specialist, technical training that we are unable to deliver ourselves, we will utilise our extensive resource network to source for competitive alternatives that meet your specifications of either budget, quality or expertise criteria.

We will manage the third party on your behalf, instructing them and engaging them to deliver as required; managing against set objectives and carrying out quality checks on your behalf.